flow-three is a performance design consultancy based in Singapore. This policy explains what personal data we collect when you use this website, how we use it, and what your rights are. If you have questions, contact us at start@flow-three.com.

1. Information We Collect

1.1 Contact and Inquiry Data

When you submit a contact form or enquiry on this site, we collect the information you provide, which may include:

  • Your name and email address.
  • Company name and role, if provided.
  • Any context or project details you choose to share in your message.

This data is used solely to respond to your enquiry. We do not add you to marketing lists or share your contact details with third parties without your consent.

1.2 Usage and Analytics Data

This site uses Google Analytics to understand how visitors interact with our content. Google Analytics automatically collects:

  • Pages visited and time spent on each page.
  • Referring website or search query.
  • Device type, browser, operating system, and approximate geographic location derived from IP address.
  • Anonymised interaction events such as clicks and scroll depth.

This data is aggregated and does not identify you personally. It helps us understand which content is useful and how the site is being navigated.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To respond to enquiries and scoping conversations submitted through contact forms.
  2. To understand how visitors use this site and improve its content and structure.
  3. To maintain the technical operation and security of the site.

We do not sell personal data. We do not use your data for automated decision-making or profiling.

3. Google Analytics and Cookies

Google Analytics places cookies on your device to track usage data across sessions. These cookies include _ga and _gid, which persist for up to 2 years and 24 hours respectively.

Data collected by Google Analytics is processed by Google and may be stored on servers outside Singapore. Google's data processing practices are governed by the Google Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

4. Data Sharing and Third Parties

We do not sell, rent, or trade personal data. Data may be shared with third parties only in the following limited circumstances:

  • With service providers who support site operation (such as hosting infrastructure), under appropriate data processing terms.
  • With Google, as described in Section 3, for analytics purposes.
  • Where required by law or a valid legal process.

5. Data Retention

Contact enquiry data is retained for as long as necessary to manage the relevant conversation and any resulting engagement. If no engagement results, contact data is reviewed and deleted within 12 months of the last communication.

Analytics data is retained in Google Analytics for 26 months by default, after which it is automatically deleted.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Withdraw consent for the use of your personal data, where consent is the basis for processing.

To exercise any of these rights, contact us at start@flow-three.com. We will respond within 30 days.

7. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

8. Contact

For questions about this policy or requests relating to your personal data, contact us at start@flow-three.com.